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How Can We Help You?

Our support team is here to assist you with any questions or issues you may have.

Ways to Get Support

Email Support

24-hour response time

support@lifecountdown.app

Email Support

Send us an email directly

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Documentation

Guides and tutorials

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Frequently Asked Questions

Find quick answers to common questions about Life Countdown

General Questions

What is Life Countdown?

Life Countdown is a comprehensive life progress visualization app that transforms your birth date and life expectancy into meaningful statistics. It helps you visualize your life's journey year-by-year and month-by-month, track important milestones, and stay motivated with daily countdowns.

How does it work?

Simply enter your birth date and estimated life expectancy. The app calculates your life progress and displays it through intuitive visualizations, progress bars, and statistics. You can also create and track personal milestones and goals.

Is Life Countdown free?

Yes! Life Countdown offers a free version with core features. Premium features including unlimited milestones are available through in-app purchase.

Privacy & Security

Is my data safe?

Absolutely! All your personal data is stored securely on your device storage. We never share your personal information with third parties. Read our Privacy Policy for more details.

Do you collect my personal information?

We only collect the minimum information necessary to provide our service (birth date and life expectancy). We do not sell, rent, or share your personal data with advertisers or third parties.

Technical Support

Which devices are supported?

Life Countdown is available on iOS devices including iPhone running iOS 15.0 or later. Android version is coming soon.

I found a bug. How do I report it?

If you find a bug, please send us an email with the following details: the issue description, your device model, and iOS version. We’ll investigate and fix it as soon as possible.

Billing & Subscriptions

How do I cancel my subscription?

You can cancel your subscription anytime through your Apple ID account settings. Go to Settings → [Your Name] → Subscriptions → Life Countdown → Cancel Subscription.

Can I get a refund?

Refunds are handled by Apple. You can request a refund through Apple's website or contact Apple Support directly. We don't have access to process refunds ourselves.

What payment methods do you accept?

All payments are processed through Apple's App Store. We accept any payment method that Apple accepts, including credit cards, debit cards, Apple Pay, and Apple ID balance.

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Get in Touch

Have questions? We're here to help. Reach out to us via email.

Email Support

Send us an email and we'll get back to you within 24 hours during business days

support@lifecountdown.app

💡 Tip: Include your device model and iOS version when reporting issues

Fast Response

We typically respond within 24 hours

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Direct Contact

Email us directly for any questions

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Privacy First

Your information is always secure